Shipping Policy for  ZoneViral
Effective Date: March 17, 2025

At ZoneViral, we are committed to providing our customers with a smooth and reliable shopping experience. This Shipping Policy outlines the details regarding the processing, shipping, and delivery of your orders. By placing an order with us, you agree to the following terms and conditions.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs. Delivery times and shipping costs vary based on the destination, shipping method selected, and product availability.

  • Domestic Orders (within the USA):

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day (for orders placed before 12 PM CST)

  • International Orders:

    • International Standard Shipping: 10-15 business days
    • International Expedited Shipping: 5-7 business days

Please note that delivery times are estimates and can vary depending on the shipping carrier, customs, and other external factors.

2. Shipping Costs

Shipping fees are calculated based on the size, weight, and destination of your order. You can view the shipping cost before completing your purchase during checkout. We offer free shipping on orders over $50 for domestic deliveries. International shipping charges will vary depending on the country and the shipping method selected.

3. Order Processing

Orders are processed Monday through Friday, excluding weekends and holidays. Once your order is placed, you will receive an order confirmation email. If there are any issues or delays in processing your order, we will notify you via email.

  • Processing Time:
    • Orders are typically processed within 1-3 business days. However, processing times may vary depending on product availability and order volume.

4. Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email with tracking information. You can use the tracking number to monitor the status and location of your package.

5. Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays, lost packages, or additional shipping charges caused by incorrect or incomplete addresses. If you realize that there is an error with your shipping address, please contact us immediately to make any necessary corrections before the order is shipped.

6. Shipping Restrictions

We currently ship to the United States and international locations. However, certain products may not be available for shipping to all countries due to restrictions or regulations. If we are unable to ship to your location, we will notify you as soon as possible and offer alternative solutions.

7. Customs, Duties, and Taxes

For international orders, you may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient and are not included in the shipping fees paid at checkout. We recommend that you contact your local customs office for more information regarding any additional fees that may apply.

8. Shipping Delays

While we strive to ship all orders in a timely manner, certain factors may cause delays in delivery, including but not limited to:

  • Weather conditions
  • Shipping carrier delays
  • Customs processing for international orders
  • High demand during peak seasons (e.g., holidays)

We will make every effort to notify you if there are any significant delays affecting your order.

9. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with the carrier to resolve the issue. In the case of a damaged package, please keep the original packaging and take photos of the damage to facilitate the claim process.

10. Returns and Exchanges

If you wish to return or exchange a product, please review our Return and Refund Policy for detailed instructions on how to initiate the return process. Returns must be made within 30 days of receiving your order. Custom or personalized items are not eligible for returns unless they arrive damaged or defective.

11. Contact Information

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to contact us:

Thank you for choosing  ZoneViral! We appreciate your business and strive to provide you with the best shopping experience.